Our return & exchange policy lasts 10 working days. If 10 working days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
• Opened package pet foods and treats
• Opened and consumed pet foods and treats that is less than 80% of the original content.
• Hygiene, health, and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery
REFUNDS
Refund is not applicable for all orders, for any damaged or faulty products, we will exchange a new product to you.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@petmu.co and send your item to:
Petmu Supplies & Marketing
{address}
SALES ITEMS (IF APPLICABLE)
Only regular priced items may be exchanged, unfortunately, sale items cannot be exchanged.
RETURN
To return your product, you should mail your product to:
Petmu Supplies & Marketing
{address}
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.